Airlines Reporting Corporation (ARC) Specialist Training Practice Test

The key idea is that the Correspondence section is designed to capture both outward-facing and internal notes in one place. It lets you add comments that can be public, visible to customers or other external or internal readers, as well as private comments meant only for internal staff. This dual capability supports clear communication with clients while preserving internal context, audits, and privacy where needed.

Customer feedback isn’t part of this section’s function—it's input from clients, not notes attached to the memo itself. System alerts are automated messages, not user-entered correspondence. Internal notes only would restrict visibility to internal staff, which defeats the purpose of having both public and private note types.