Airlines Reporting Corporation (ARC) Specialist Training Practice Test

These questions are part of the practice quiz. Start practicing

• How many months of IAR ticketing data does the Document Retrieval Service (DRS) store?
• What description best describes ARC's Area Settlement Plan (ASP)?
• What are the minimum staffing requirements for each ARC accredited agency location?
• Which of the following lists the three memo types processed in AMM?
• When an ARC accredited agency fails to pay a debit memo, which action is NOT allowed for the ARC participating carrier?
• GDS stands for Global Distribution System and is used by travel agents to:
• Which document describes the obligations and reporting standards for ARC accreditation?
• What is the maximum age (in weeks) for a discrepancy to be eligible for an Automated Deduction (AAD)?
• In the DRS Tax Detail Display, which statement is true?
• What is a sales report period?
• An e-ticket is issued on Monday with MasterCard as the payment. A refund is requested on Tuesday, but the refund is never reported to ARC. How will this transaction appear on the client's credit card statement?
• ARC's Agency List File includes information such as names, addresses, and ARC numbers. Which option best describes this file?
• Which statement correctly describes the purpose of ARC's Financial Guaranty?
• What is the purpose of the credit card security code in ARC transactions?
• If an ARC accredited agency is not in compliance with all ARC security rules, what is the result regarding theft liability?
• All of the following are included in ARC's credit card acceptance procedures except...
• What ARC operational item must all ARC accredited agencies provide?
• What is the primary function of ARC Memo Manager?
• An ARC accredited agent's actual order quantity is calculated by:
• A sales ticket transaction entered into IAR on Saturday must be voided by which time?
• What does an inactive memo status indicate in AMM?
• Which system component can view and add correspondence to a memo in ARC Memo Manager (AMM)?
• What is ARC's processing fee for a TASF transaction of $17.00?
• If ARC suspects fraudulent conduct by an ARC accredited agency and there is a clear and present danger of substantial loss, ARC may do all of the following EXCEPT which action?
• What are the benefits of My ARC?
• Which statement best describes how many PFCs can be charged on a round-trip ticket?
• Which method verifies the cardholder's billing address during card-not-present transactions?
• What is initial data?
• Which transactions can IAR report?
• What is ARC Agent's Choice?
• On the Agent Sales Summary, what does the 'PP' column designator represent?
• What information must you provide to retrieve your My ARC user name?
• Which statement best describes ARC's policy on card brand acceptance across participating carriers?
• What is the earliest number of days after the Period Ending Date (PED) that ARC may draft an accredited agency's bank account for monies owed?
• What is the maximum amount of Bond, Irrevocable Letter of Credit (LOC), or ARC Cash Security Deposit that an ARC accredited agency may maintain?
• What should be your initial action concerning a debit memo that you are disputing with the carrier in Memo Manager?
• What is the Internet Sales Summary (ISS)?
• DRS provides immediate online access to how many months of IAR-reported ticketing data?
• What is the maximum financial instrument amount that may be required by an ARC accredited agency?
• What are the different types of credit cards that are accepted by ARC participating carriers?
• On the SERV CARR ID field on the IAR Financial Details screen, to what does it relate?
• On what day does a sales report period begin?
• If an ARC accredited agency forgot to take a $25.00 commission on a ticket transaction that was reported sixteen weeks ago, the agent will...
• The Agent Reporting Agreement defines the requirements to receive and maintain ARC accreditation. Which description best fits the ARA?
• What data does DRS expose via online access?
• The Agent Reporting Agreement requires an ARC accredited agency to do which of the following?
• What is the ARC Specialist Training and Certification Program?
• Can an agent sign into one ACN and submit another ACN's report?
• ARC accredited agencies must keep copies of their IAR sales reports and supporting documents for how many years?
• What is the IAR system entry date?
• Refunds and credit memos affect the carrier remittance by doing what?
• An exchange with an add collect results in what?
• When does ARC draft an agency's bank account for net remittance?
• In ARC Document Retrieval Service (DRS), you can export data into which formats?
• Which statement best describes the relationship between ISS and DRS features?
• An IAR Back Office (IAR BOS) Detail File is ...
• ARC provides which six key functions and services in support of ASP?
• After two years on the Agency List, what is the minimum amount of the Bond, Letter of Credit or Cash Security Deposit that must be maintained by each ARC accredited agency?
• When adjusting for a residual value in IAR, what is the purpose?
• When may an ARC accredited agency refuse to accept a certain credit card brand as payment for a document?
• If Monday is a federal holiday, what is the submission deadline for the IAR sales report?
• The following ARC traffic document is a non-accountable document:
• What is the frequency of the Internet Sales Summary (ISS)?
• Does refunding a ticket issued by one of your branch offices at your home office indicate to ARC that the Agent is engaging in fraud?
• Which statement about security deposits is true?
• Which of the following is a key ARC function?
• During a sales report period, which transactions are reported in the IAR weekly sales report?
• After deducting the processing fee from a $54.00 TASF, how much does the agent actually earn?
• Which system is used to issue ticket transactions that can be voided by 11:59 PM local time, the next business day?
• What action completes the settlement of a debit memo in AMM?
• Which financial instruments are accepted by ARC?
• If an ARC accredited agent wants to charge an agency service fee to a client's credit card, how should the fee be collected?
• Who has access to the Document Retrieval Service (DRS)?
• What is the deadline for submitting the electronic IAR Sales Report?
• If an ARC accredited agency changes an ARC Specialist Qualifier (ASQ), the agency must notify ARC of the change how many days prior?
• What event triggers the assignment of the Sales Report Confirmation Number?
• If a TASF transaction is $17.00, what is the agent's net earning after the processing fee?
• Which factor could lead ARC to remove an agency from the ARC agency list due to licensing compliance?
• In DRS under User Settings, you can:
• How is the total Net Remittance amount calculated in IAR?
• Is a Home ACN permitted to submit the reports of its subordinate ACNs?
• What happens if an ARC accredited agent issues and voids a ticket in the GDS on the same day?
• An ARC accredited agent is liable for the losses incurred as a result of ticket stock theft if...
• If an ARC accredited agent forgot to take a $25.00 commission on a ticket transaction that was reported six weeks ago, the agent will...
• Tax code XA identifies which tax, charge or fee?
• In IAR, Net Remittance is calculated by subtracting what from Net Cash?
• By what deadline must all ARC accredited agents submit their IAR sales report?
• Which of the following is a benefit of DRS?
• What information must an ARC accredited agent provide when creating an IAR BOS Detail File request?
• What agent information can you access from My ARC's "Your Profile"?
• To create an IAR BOS file for multiple ARC numbers, you use which feature?
• Why might an ARC accredited agency be placed in an 'Additional Operating Requirements' status?
• An exchange ticket transaction must be voided in the GDS by:
• A Verified Travel Consultant (VTC) differs from an ARC Accredited Agency in that a VTC can only ____.
• What is ARC Memo Manager (AMM)?
• To protect against the liability from a credit card chargeback, an ARC accredited agent should...
• According to the Agent Reporting Agreement, which of the following is considered a Section 34 violation?
• Which security rules must an ARC accredited agency comply with to be protected from liability in the event of a theft of ARC traffic documents?
• Which statement best describes the relationship between ARC accreditation and transaction voids?
• What are the benefits of ARC Memo Manager?
• The following are exemptions to the U.S. Flight Segment Tax except...
• When may an ARC participating carrier examine an ARC accredited agency's records with respect to ARC traffic documents issued on behalf of the carrier?
• The IAR window date is defined as:
• ARC security rules apply to which category of documents?
• For the itinerary Tampa, Florida (TPA) - Minneapolis, Minnesota (MSP) - St. Louis Missouri (STL) - Vernal, Utah (VEL) - St. Louis, Missouri (STL) - Minneapolis, Minnesota (MSP) - Tampa, Florida (TPA), how many U.S. Flight Segment Taxes should be collected?
• To meet the initial $20,000 financial security requirement, a new agency may provide ARC with which instrument?
• What is the maximum number of Passenger Facility Charges (PFCs) that can be collected on a round-trip ticket?
• ARC provides which categories of services?
• ARC's participating carriers are?
• A debit memo must be modified in IAR by:
• ARC's participating carriers include which pair?
• What defines the residual value of a ticket transaction?
• What happens to an ARC accredited agency's disputed debit memo in ARC Memo Manager (AMM)?
• Upon termination between an ARC accredited agency and ARC, the agency must do all of the following except which action?
• Which of the following describes the Document Ordering System (DOS) most completely?
• Which file types can be requested under Schedule a BOS Internet File Request?
• How many months of sales reports does the ISS store?
• The sales week begins on which day?
• What is the maximum number of PEDs available online in IAR at any time?
• ARC online document ordering system allows the agent to order
• Who must submit the IAR sales report?
• Which of the following is NOT an example of non-accountable stock?
• What is the SYSTEM ENTRY DATE of a manually entered document (when does the document appear in IAR)?
• What is the only proof that an agency has authorized and submitted the IAR sales report within the ARC processing deadline?
• Agents have the option to issue TASF transactions through which channels?
• What is the Electronic Credit Card Billing (ECCB) process?
• A refund ticket transaction issued in the GDS on Friday, must be voided by:
• If an ARC accredited agency has no sales during the sales report period, what happens?
• On the Sales Report List Transactions screen in IAR, what does an asterisk (*) indicate?
• Which of the following is NOT a non-accountable stock item?
• Which of the following is an accountable document?
• Which statement describes the My ARC login experience?
• Which condition must be true for a residual value to exist?
• Which formats can you export memo data from ARC Memo Manager?
• What is ARC's processing fee for a TASF transaction of $54.00?
• Which entities are involved in the three-party Agent Reporting Agreement?
• A $15 discrepancy due to a missing commission is discovered on the Agent Sales Summary. If the discrepancy is within 12 weeks, how is the problem best resolved?
• When are debit memos settled and closed in ARC Memo Manager (AMM)?
• When does the ARC sales week end?
• Who designates an ARC Specialist Qualifier (ASQ) for their agency?
• Who issues the transactions that IAR can report?
• When is the confirmation number assigned to a sales report?
• In IAR, what does an "O" in the status field indicate?
• What is the IAR Back Office System (IAR BOS)?
• What is My ARC?
• ECCB is a program whereby automated credit card sales transactions issued through a GDS are transmitted to credit card companies on a daily basis. ECCB stands for which description?
• Which time zone is used for the IAR sales report deadline?
• Which practice is prohibited by the Agent Reporting Agreement (ARA)?
• What is an exchange transaction?
• What designation is given to travel agents after passing the ARC Specialist examination?
• What is the minimum time an agent is required to keep copies of each sales report and supporting documents?
• Which IAR BOS file would an ARC accredited agent request to obtain all ticket transactions for a specific Period Ending Date (PED)?
• To create an IAR BOS file for multiple ARC numbers, what should the agent create?
• An asterisk after a document number on the IAR sales report denotes:
• Which option best describes the purpose of the Reporting Table in IAR BOS?
• The time zone used for the IAR sales report deadline is which?
• In IAR, can an agent un-submit a report after it has been submitted to ARC?
• What effect does the authorized amount of an ARC accredited agency's IAR sales report have on the agency's commission?
• On the Agent Sales Summary, what does the 'AVG COMMISSION PCT' field represent?
• What is the FARE equal to on the Agent Sales Summary?
• What does an asterisk after a document number on the IAR sales report indicate?
• A carrier appointment may be terminated as between an ARC accredited agency and any ARC participating carrier
• The term lose-it amount refers to residual value under what condition?
• Which action can ARC take against an ARC accredited agency if ARC suspects fraudulent conduct?
• The following ARC traffic document is an accountable document:
• An Automated Ticket and Boarding Pass (ATB) is...
• Which action is NOT taken by ARC in the event of a second dishonored draft within 12 months that is not resolved within 24 hours?
• Which type of document represents money owed to an ARC accredited agency?
• When voiding an electronic ticket transaction in IAR, an ARC accredited agent is required to:
• Which statement about automated MCOs and IAR is true?
• What discrepancies can be identified by comparing IAR BOS files with the back-office output?
• Where is My ARC hosted?
• What ISS reports can an ARC accredited agent view?
• Which of the following is a valid search field in DRS Quick Search?
• When and by what means must the Agent inform ARC of its intent to change its ARC designated bank account?
• Initial data is ticket transactions that appear in which document before submission?
• If charging over the TASF dollar limit, what is the proper procedure?
• Which of the following is true regarding non-accountable stock items?
• In DRS under Quick Search you can search by:
• What information does the Memo Financial Details section on the Memo Details page provide?
• Which transactions would you find the funds heading away from the carrier?
• From which screen in IAR do you submit your report?
• Which statement about ISS viewable data is true?
• Which statement about IAR report delivery is true?
• In Schedule a BOS Internet File Request within IAR, what type of file may the agent request?
• TASF transactions are issued on which type of document?
• How is the U.S. Domestic Ticket Tax calculated?
• What is the primary purpose of the ARC Specialist examination?
• ARC drafts or credits the agent's account how many days after the Period Ending Date?
• To prevent a client from being billed for a credit card transaction, when must the ARC accredited agent void the transaction?
• Which information is contained in the Internet Sales Summary (ISS)?
• Which statement about DRS is not true?
• ARC's Agency List File is used to identify agency locations approved by ARC and their identifying ARC numbers. Which option reflects this purpose?
• The Document Ordering System (DOS) is described as which of the following?
• Which of the following is a valid trigger for implementing Additional Operating Requirements?
• Which statement is true about the TASF program regarding channels of issuance?
• An ARC accredited agent can load IAR BOS files into which back office system?
• Which statement about ARC's credit card acceptance procedures is NOT true?
• The Correspondence section of the Memo details screen in ARC Memo Manager allows you to add:
• When Additional Operating Requirements are implemented, ARC will notify which parties and how far in advance?
• Which of the following will make the Agent ineligible for retention on the ARC agency list?
• Accountable ticket stock is defined as which of the following?
• What is ARC Memo Manager?
• A ticket is issued on Tuesday. Visa is the form of payment. The client returns Friday and requests a refund on that ticket. You refund the ticket in your GDS. Which of the following may occur with regard to the credit card charge?
• What is the normal submission deadline time for your IAR report in a normal non holiday week?
• On the Agent Sales Summary, what does the 'IC' designator represent?
• Which of the following describes the primary purpose of DRS?
• An agent (Not a My ARC Primary Administrator) has forgotten their Password, what should they do?
• If a debit memo remains unpaid, which action is a permissible remedy for the ARC participating carrier?
• What is a refund transaction?
• Which action is used to correct a commission that was not taken on a ticket when the ticket was reported many weeks earlier?
• An IAR adjustment is defined as what?
• How do you reset your My ARC password?
• How is an international ticket identified on the Agent Sales Summary?
• What are the time and dollar restrictions for the use of an Automated Deduction document?
• Which of the following is NOT a carrier-issued adjustment memo?
• Which of the following is NOT listed as a trigger for implementing Additional Operating Requirements?
• How many months of back ticketing data does IAR store for an ARC accredited agency?
• All of the following will result in an Agent being subject to additional operating requirements (i.e., increased bond)
• What is a net remittance?
• What is a lose-it amount?
• If the ARC Specialist Qualifier leaves the agency location, what happens to the ASQ status?
• Partial exchange transactions issued through a GDS may require which action by the agent?
• Which of the following locations is an acceptable location for storage of an ARC accredited agency's reserve supply of accountable documents?
• What is the ticket transaction's reference number?
• How do you request access to a My ARC agency tool?
• The Correspondence section allows you to add which types of comments?
• For what maximum period of time is information on Internet Sales Summaries available to an ARC accredited agency?
• Which methods exist for ARC to process Travel Agency Service Fees?
• According to the Agent Reporting Agreement, what is the minimum financial instrument amount a new ARC accredited agency must provide to ARC?
• What is an inactive memo status in ARC Memo Manager?
• What feature does the Item Type provide in the Document Retrieval Service (DRS)?
• By the terms of the Agent Reporting Agreement, disputes between an ARC accredited agency and ARC shall be resolved by the:
• ARC accredited agents can mask what ticket information in the Document Retrieval Service (DRS)?
• For GDS issued tickets including standard, exchange, and refund, the general void deadline is:
• How is ARC Specialist status obtained?
• How long are memos stored in ARC Memo Manager (AMM)?
• What is the difference between an ARC Accredited Agency and a Verified Travel Consultant (VTC)?
• What is ARC's Agency List File?
• What does GDS stand for? What is a Global Distribution System?
• Which of the following is an agency tool behind My ARC?
• A box of ATB ARC traffic documents contain how many ARC traffic documents?
• Which of the following is a legitimate ARC card category accepted by participating carriers?
• Which instruments may ARC require for security deposits?
• If a ticket is issued in a Global Distribution System (GDS) on a Monday and the following day is a holiday, what is the latest time to void the ticket?
• What is the Agent Reporting Agreement (ARA)?
• When a ticket shipment arrives at your agency, what must you provide to acknowledge the order?
• ARC accredited agents should:
• My ARC allows single sign on for which of the following?
• Under the additional operating requirements of Section 34, which is the exception to the required conduct?
• ARC security rules cover all of the following EXCEPT
• Which storage location is explicitly named as an acceptable location for accountable documents?
• What is the deadline for submitting your electronic IAR Sales Report?
• What time zone is used for IAR submission deadlines?
• Which statement is true about FARE in relation to taxes?
• Which of the following is a non-accountable stock item?
• Which statement about ARC Memo Manager is true?
• Where must the Management Qualifier be located?
• ARC’s ability to draft an agency’s bank account after the PED is linked to which timing?
• A transaction entered directly into IAR has a System Entry Date equal to what?
• What is the Interactive Agent Reporting (IAR) system?
• How can the Form of Payment be changed from cash to credit card for a ticket transaction that has already been reported to ARC and the ARC participating carrier?
• An AAD cannot be processed by IAR for all of the following reasons EXCEPT:
• Which statement best describes the IAR BOS Summary File?
• An ARC participating carrier may issue a debit memo to what purpose?
• Which of the following is NOT a field you can search by in DRS Quick Search?
• Which of the following statements is true about ARC accredited agencies?
• Ticket transactions that are issued through the Global Distribution System (GDS) will appear in IAR...
• On the Sales Report List Screen in IAR, which of the following is a valid status code?
• Which of the following is a category of credit cards accepted by ARC participating carriers?
• Which document type is associated with Travel Agency Service Fee (TASF) transactions?
• Which statement describes how the order quantity for an ARC accredited agency is determined?
• What agency tools are available behind My ARC?
• Which memo types are processed in ARC Memo Manager (AMM)?
• A sales report Period Ending Date (PED) is which of the following?
• Each ARC accredited agency must initially provide which of the following financial instruments?
• An ARC participating carrier may issue a recall commission statement to accomplish which of the following?
• As defined by the Agent Reporting Agreement (ARA), all ARC accredited agencies must have:
• The weekly deadline for modifying a debit memo is defined in which time zone?
• Security rules governing ARC accountable traffic documents apply to all of the following EXCEPT
• Which of the following is NOT a valid ARC financial instrument?
• In the PFC calculation example, which airport is explicitly noted as not being a PFC airport?
• When processing an AAD for $20 in your IAR report, which documentation is required?
• All of the following are included in the weekly IAR Sales Report EXCEPT
• Under the IAR BOS File creation tab, which statements are true?
• ARC's ticket security rules state that all traffic documents at an agency must be locked in a metal container. When may an agency be exempted from this rule?
• On which screen would you verify the presence of a break in document numbers indicated by an asterisk?
• What is settled data?
• In IAR, what does an "O" in the status field on the Sales Report Transactions screen indicate?
• What is ARC's core business?
• How many Passenger Facility Charges (PFCs) are collected for the itinerary Oakland (OAK) – Seattle (SEA) – St. Louis (STL) – Minneapolis (MSP) if all are PFC airports except for SFO?
• Which statement describes the purpose of an Automated Deduction (AAD)?
• Which statement best describes the purpose of ARC's Interactive Agent Reporting system?
• If an ARC accredited agent needs to void a ticket transaction after the void/modification window has passed, they must:
• ECCB transmissions are sent to credit card companies on what schedule?
• In IAR BOS context, what does the acronym PED stand for?
• What information can you access from My ARC?
• What is an ARC's Specialist Qualifier (ASQ)?
• How long must an ARC accredited agency maintain copies of sales reports and supporting documents?
• In ARC's IAR workflow, which item marks the official completion of a report submission?
• ARC will notify which parties when Additional Operating Requirements are implemented?
• Which statement correctly describes the relationship established by the Agent Reporting Agreement?
• What time standard applies to the IAR report submission deadline in a normal non-holiday week?
• What is the interpretation of 'Additional Operating Requirements' status in ARC terms?
• Which statement describes the void deadline differences between GDS and IAR for holiday scenarios?
• The void deadline for a Saturday ticket entered in IAR is expressed in which time zone?
• In order to login to My ARC an agent will need?
• In order to meet the initial $20,000 financial security requirement, a new agency may provide ARC with:
• What is the maximum allowable time for an ARC accredited agency to notify ARC of a change in the employment status of its ARC Specialist Qualifier (ASQ)?
• Which duration is used in Section 34 to determine no dishonored drafts, missing reports, or defaults?
• Initial data differs from settled data in DRS by being in what state?
• Which of the following items is not included in the weekly IAR Sales Report?
• When does ARC normally draft or credit the agent's account?
• Where is the 4-digit Card Identifier Code located on an American Express card?
• Which information categories can you access from My ARC's Your Profile?
• Which of the following documents are considered 'accountable' documents?
• Which of the following is NOT considered an accountable document under ARC rules?
• What is ARC's Credit Card Acceptance Chart?
• Ticket transactions issued through the GDS can be voided by:
• If the ticket transaction is entered into IAR on Monday and that Monday is a holiday, what is the latest time to void the ticket?
• Data is housed in a secure central repository and remains available for review with ARC Memo Manager for how many months?
• Which statement is true about discrepancies when reconciling IAR BOS with back-office output?
• What is the sales report's reference number?
• Which option best represents the expansion of the acronym IAR BOS in ARC terminology?
• What is the purpose of issuing a credit memo by an ARC participating carrier?
• In what scenario would a GDS entry require manual IAR input?
• Which statement about terminating carrier appointments between ARC agencies and ARC participating carriers is true?
• When using IAR, if an ARC accredited agency has no sales during the report period, ARC will...
• If an automated MCO is generated through the GDS, will it be automatically received in IAR via the nightly electronic GDS feed?
• A Summary File can be created for which of the following in IAR?
• What is the primary purpose of My ARC?
• When should an ARC accredited agent correct errors in the sales report?
• What two credit card companies accept proper Address Verification as protection against a chargeback?
• If you must void after the window, which party should you contact to complete the void?
• Which entity is designated to resolve disputes between an ARC accredited agency and ARC?
• Which document is classified as an accountable document and subject to ARC security rules?
• A sales ticket transaction issued in the GDS on Tuesday, must be voided by:
• Which statement is true about the U.S. Domestic Ticket Tax calculation?
• Which of the following statements about ARC security rules is true?
• Who may submit the reports of its subordinate ACNs?
• ARC Memo Manager gives you the ability to export data into:
• What can a Global Distribution System (GDS) do with a memo in ARC Memo Manager (AMM) when it has access to the agency's memo?
• ARC's Financial Guaranty functions support which of the following?
• Which form of payment cannot be used for issuing Travel Agency Service Fee (TASF) transactions?
• Which section of the Memo Details page provides the financial computation for a memo?
• Does a Home Office location applying for inclusion on ARC's Agency List today have to employ an ARC Specialist Qualifier (ASQ) at its location?
• ARC accredited agencies are required to keep copies of their weekly sales reports for how long?
• Which statement is true regarding void deadline time references for IAR and GDS?
• If the ARC Specialist Qualifier leaves, what must happen regarding the ASQ?
• Which instrument may fulfill the initial $20,000 financial security requirement for a new ARC agency?
• What is the SYSTEM ENTRY DATE of a GDS-generated ticket (when does the document appear in IAR)?
• According to the Agent Reporting Agreement, in which situation is the Agent required to provide ARC with a Personal Guaranty of Payment and Performance?
• If a refund occurs after an original Visa charge, what may occur on the cardholder’s statements?
• The Address Verification System (AVS) works by
• Which file type is used when an ARC accredited agent needs to process a single ticket in the IAR BOS system?
• Which of the following is an acceptable means to deliver an IAR report?
• Which of the following is acceptable for storing an ARC accredited agency's entire supply of accountable documents on the agency premises?
• What is Document Retrieval Services (DRS)?
• Which agency tool is not available behind My ARC?