Airlines Reporting Corporation (ARC) Specialist Training Practice Test

These questions are part of the practice quiz. Start practicing

• When may an ARC participating carrier examine an ARC accredited agency's records with respect to ARC traffic documents issued on behalf of the carrier?
• Which of the following is a valid trigger for implementing Additional Operating Requirements?
• ARC drafts or credits the agent's account how many days after the Period Ending Date?
• What can a Global Distribution System (GDS) do with a memo in ARC Memo Manager (AMM) when it has access to the agency's memo?
• How many months of back ticketing data does IAR store for an ARC accredited agency?
• What is the sales report's reference number?
• Which statement about DRS is not true?
• Which statement about ARC Memo Manager is true?
• When does ARC draft an agency's bank account for net remittance?
• Which document type is associated with Travel Agency Service Fee (TASF) transactions?
• What is ARC's processing fee for a TASF transaction of $54.00?
• How is ARC Specialist status obtained?
• What should be your initial action concerning a debit memo that you are disputing with the carrier in Memo Manager?
• What is the maximum allowable time for an ARC accredited agency to notify ARC of a change in the employment status of its ARC Specialist Qualifier (ASQ)?
• ECCB transmissions are sent to credit card companies on what schedule?
• What is a lose-it amount?
• In IAR BOS context, what does the acronym PED stand for?
• Which condition must be true for a residual value to exist?
• Which of the following is NOT a carrier-issued adjustment memo?
• Is a Home ACN permitted to submit the reports of its subordinate ACNs?
• What is the primary purpose of the ARC Specialist examination?
• What is the ARC Specialist Training and Certification Program?
• Which statement is true regarding void deadline time references for IAR and GDS?
• An Automated Ticket and Boarding Pass (ATB) is...
• Which file type is used when an ARC accredited agent needs to process a single ticket in the IAR BOS system?
• What ISS reports can an ARC accredited agent view?
• What two credit card companies accept proper Address Verification as protection against a chargeback?
• Which of the following is a legitimate ARC card category accepted by participating carriers?
• In order to login to My ARC an agent will need?
• Which file types can be requested under Schedule a BOS Internet File Request?
• What is the interpretation of 'Additional Operating Requirements' status in ARC terms?
• If the ticket transaction is entered into IAR on Monday and that Monday is a holiday, what is the latest time to void the ticket?
• Which statement best describes how many PFCs can be charged on a round-trip ticket?
• Which of the following is true regarding non-accountable stock items?
• The Agent Reporting Agreement requires an ARC accredited agency to do which of the following?
• In IAR, what does an "O" in the status field on the Sales Report Transactions screen indicate?
• When should an ARC accredited agent correct errors in the sales report?
• The Agent Reporting Agreement defines the requirements to receive and maintain ARC accreditation. Which description best fits the ARA?
• The weekly deadline for modifying a debit memo is defined in which time zone?
• A sales ticket transaction issued in the GDS on Tuesday, must be voided by:
• Which statement is true about FARE in relation to taxes?
• Which statement best describes the relationship between ISS and DRS features?
• Which action is used to correct a commission that was not taken on a ticket when the ticket was reported many weeks earlier?
• In the PFC calculation example, which airport is explicitly noted as not being a PFC airport?
• How is the U.S. Domestic Ticket Tax calculated?
• Which statement best describes the relationship between ARC accreditation and transaction voids?
• A sales report Period Ending Date (PED) is which of the following?
• Which type of document represents money owed to an ARC accredited agency?
• How many Passenger Facility Charges (PFCs) are collected for the itinerary Oakland (OAK) – Seattle (SEA) – St. Louis (STL) – Minneapolis (MSP) if all are PFC airports except for SFO?
• Who has access to the Document Retrieval Service (DRS)?
• What happens to an ARC accredited agency's disputed debit memo in ARC Memo Manager (AMM)?
• Which option best describes the purpose of the Reporting Table in IAR BOS?
• Which security rules must an ARC accredited agency comply with to be protected from liability in the event of a theft of ARC traffic documents?
• According to the Agent Reporting Agreement, what is the minimum financial instrument amount a new ARC accredited agency must provide to ARC?
• After two years on the Agency List, what is the minimum amount of the Bond, Letter of Credit or Cash Security Deposit that must be maintained by each ARC accredited agency?
• If the ARC Specialist Qualifier leaves the agency location, what happens to the ASQ status?
• An ARC accredited agent is liable for the losses incurred as a result of ticket stock theft if...
• If an ARC accredited agent wants to charge an agency service fee to a client's credit card, how should the fee be collected?
• Agents have the option to issue TASF transactions through which channels?
• According to the Agent Reporting Agreement, in which situation is the Agent required to provide ARC with a Personal Guaranty of Payment and Performance?
• Which form of payment cannot be used for issuing Travel Agency Service Fee (TASF) transactions?
• To create an IAR BOS file for multiple ARC numbers, what should the agent create?
• Which statement best describes the IAR BOS Summary File?
• On what day does a sales report period begin?
• An ARC participating carrier may issue a recall commission statement to accomplish which of the following?
• Upon termination between an ARC accredited agency and ARC, the agency must do all of the following except which action?
• ARC security rules apply to which category of documents?
• On the Agent Sales Summary, what does the 'AVG COMMISSION PCT' field represent?
• What does GDS stand for? What is a Global Distribution System?
• After deducting the processing fee from a $54.00 TASF, how much does the agent actually earn?
• Initial data differs from settled data in DRS by being in what state?
• What is the primary purpose of My ARC?
• What is the Interactive Agent Reporting (IAR) system?
• Which of the following is NOT an example of non-accountable stock?
• Partial exchange transactions issued through a GDS may require which action by the agent?
• What time standard applies to the IAR report submission deadline in a normal non-holiday week?
• On the Agent Sales Summary, what does the 'PP' column designator represent?
• Which action can ARC take against an ARC accredited agency if ARC suspects fraudulent conduct?
• ARC accredited agents should:
• Which statement about security deposits is true?
• A debit memo must be modified in IAR by:
• Initial data is ticket transactions that appear in which document before submission?
• Which statement about ARC's credit card acceptance procedures is NOT true?
• GDS stands for Global Distribution System and is used by travel agents to:
• Which of the following is a valid search field in DRS Quick Search?
• To create an IAR BOS file for multiple ARC numbers, you use which feature?
• If an ARC accredited agency forgot to take a $25.00 commission on a ticket transaction that was reported sixteen weeks ago, the agent will...
• How is the total Net Remittance amount calculated in IAR?
• How many months of sales reports does the ISS store?
• In DRS under Quick Search you can search by:
• Tax code XA identifies which tax, charge or fee?
• What is the purpose of the credit card security code in ARC transactions?
• Which of the following documents are considered 'accountable' documents?
• To protect against the liability from a credit card chargeback, an ARC accredited agent should...
• If a debit memo remains unpaid, which action is a permissible remedy for the ARC participating carrier?
• In DRS under User Settings, you can:
• Which of the following is NOT a valid ARC financial instrument?
• Which system is used to issue ticket transactions that can be voided by 11:59 PM local time, the next business day?
• A refund ticket transaction issued in the GDS on Friday, must be voided by:
• ARC's participating carriers are?
• My ARC allows single sign on for which of the following?
• The Address Verification System (AVS) works by
• Which statement describes the purpose of an Automated Deduction (AAD)?
• A transaction entered directly into IAR has a System Entry Date equal to what?
• Which transactions can IAR report?
• An agent (Not a My ARC Primary Administrator) has forgotten their Password, what should they do?
• In IAR, Net Remittance is calculated by subtracting what from Net Cash?
• Where must the Management Qualifier be located?
• When and by what means must the Agent inform ARC of its intent to change its ARC designated bank account?
• What data does DRS expose via online access?
• An exchange with an add collect results in what?
• What effect does the authorized amount of an ARC accredited agency's IAR sales report have on the agency's commission?
• How do you request access to a My ARC agency tool?
• What is the Internet Sales Summary (ISS)?
• By the terms of the Agent Reporting Agreement, disputes between an ARC accredited agency and ARC shall be resolved by the:
• Ticket transactions issued through the GDS can be voided by:
• ARC will notify which parties when Additional Operating Requirements are implemented?
• Security rules governing ARC accountable traffic documents apply to all of the following EXCEPT
• When using IAR, if an ARC accredited agency has no sales during the report period, ARC will...
• When processing an AAD for $20 in your IAR report, which documentation is required?
• What is the maximum number of Passenger Facility Charges (PFCs) that can be collected on a round-trip ticket?
• According to the Agent Reporting Agreement, which of the following is considered a Section 34 violation?
• What does an asterisk after a document number on the IAR sales report indicate?
• What is the maximum amount of Bond, Irrevocable Letter of Credit (LOC), or ARC Cash Security Deposit that an ARC accredited agency may maintain?
• To meet the initial $20,000 financial security requirement, a new agency may provide ARC with which instrument?
• Which statement about automated MCOs and IAR is true?
• Accountable ticket stock is defined as which of the following?
• What event triggers the assignment of the Sales Report Confirmation Number?
• A ticket is issued on Tuesday. Visa is the form of payment. The client returns Friday and requests a refund on that ticket. You refund the ticket in your GDS. Which of the following may occur with regard to the credit card charge?
• Which of the following describes the primary purpose of DRS?
• What is the normal submission deadline time for your IAR report in a normal non holiday week?
• Which of the following locations is an acceptable location for storage of an ARC accredited agency's reserve supply of accountable documents?
• Which document is classified as an accountable document and subject to ARC security rules?
• How many months of IAR ticketing data does the Document Retrieval Service (DRS) store?
• Which entity is designated to resolve disputes between an ARC accredited agency and ARC?
• What are the benefits of ARC Memo Manager?
• Which IAR BOS file would an ARC accredited agent request to obtain all ticket transactions for a specific Period Ending Date (PED)?
• Which of the following statements about ARC security rules is true?
• For what maximum period of time is information on Internet Sales Summaries available to an ARC accredited agency?
• ARC's participating carriers include which pair?
• In IAR, what does an "O" in the status field indicate?
• If an ARC accredited agent forgot to take a $25.00 commission on a ticket transaction that was reported six weeks ago, the agent will...
• DRS provides immediate online access to how many months of IAR-reported ticketing data?
• Which method verifies the cardholder's billing address during card-not-present transactions?
• During a sales report period, which transactions are reported in the IAR weekly sales report?
• What information must an ARC accredited agent provide when creating an IAR BOS Detail File request?
• Why might an ARC accredited agency be placed in an 'Additional Operating Requirements' status?
• What is settled data?
• On the Sales Report List Screen in IAR, which of the following is a valid status code?
• Can an agent sign into one ACN and submit another ACN's report?
• How do you reset your My ARC password?
• The following ARC traffic document is a non-accountable document:
• What is the Electronic Credit Card Billing (ECCB) process?
• Which of the following is NOT considered an accountable document under ARC rules?
• What is the maximum number of PEDs available online in IAR at any time?
• If an ARC accredited agent needs to void a ticket transaction after the void/modification window has passed, they must:
• All of the following are included in ARC's credit card acceptance procedures except...
• Which statement about IAR report delivery is true?
• A sales ticket transaction entered into IAR on Saturday must be voided by which time?
• As defined by the Agent Reporting Agreement (ARA), all ARC accredited agencies must have:
• If an ARC accredited agency has no sales during the sales report period, what happens?
• Which statement best describes ARC's policy on card brand acceptance across participating carriers?
• Which instrument may fulfill the initial $20,000 financial security requirement for a new ARC agency?
• What is the deadline for submitting your electronic IAR Sales Report?
• An ARC accredited agent's actual order quantity is calculated by:
• To prevent a client from being billed for a credit card transaction, when must the ARC accredited agent void the transaction?
• What is the Agent Reporting Agreement (ARA)?
• If the ARC Specialist Qualifier leaves, what must happen regarding the ASQ?
• ECCB is a program whereby automated credit card sales transactions issued through a GDS are transmitted to credit card companies on a daily basis. ECCB stands for which description?
• ARC's Financial Guaranty functions support which of the following?
• What is the FARE equal to on the Agent Sales Summary?
• If an automated MCO is generated through the GDS, will it be automatically received in IAR via the nightly electronic GDS feed?
• Who may submit the reports of its subordinate ACNs?
• ARC Memo Manager gives you the ability to export data into:
• What is an inactive memo status in ARC Memo Manager?
• What discrepancies can be identified by comparing IAR BOS files with the back-office output?
• ARC’s ability to draft an agency’s bank account after the PED is linked to which timing?
• Who designates an ARC Specialist Qualifier (ASQ) for their agency?
• An e-ticket is issued on Monday with MasterCard as the payment. A refund is requested on Tuesday, but the refund is never reported to ARC. How will this transaction appear on the client's credit card statement?
• Which statement correctly describes the relationship established by the Agent Reporting Agreement?
• Which storage location is explicitly named as an acceptable location for accountable documents?
• An ARC accredited agent can load IAR BOS files into which back office system?
• What information can you access from My ARC?
• Which practice is prohibited by the Agent Reporting Agreement (ARA)?
• ARC's ticket security rules state that all traffic documents at an agency must be locked in a metal container. When may an agency be exempted from this rule?
• What is the purpose of issuing a credit memo by an ARC participating carrier?
• The void deadline for a Saturday ticket entered in IAR is expressed in which time zone?
• What is the difference between an ARC Accredited Agency and a Verified Travel Consultant (VTC)?
• What is the maximum age (in weeks) for a discrepancy to be eligible for an Automated Deduction (AAD)?
• Which statement about terminating carrier appointments between ARC agencies and ARC participating carriers is true?
• What is the minimum time an agent is required to keep copies of each sales report and supporting documents?
• What time zone is used for IAR submission deadlines?
• Does a Home Office location applying for inclusion on ARC's Agency List today have to employ an ARC Specialist Qualifier (ASQ) at its location?
• What is ARC's processing fee for a TASF transaction of $17.00?
• An exchange ticket transaction must be voided in the GDS by:
• An ARC participating carrier may issue a debit memo to what purpose?
• What is the SYSTEM ENTRY DATE of a GDS-generated ticket (when does the document appear in IAR)?
• What is ARC Memo Manager (AMM)?
• Which of the following is NOT a non-accountable stock item?
• From which screen in IAR do you submit your report?
• If ARC suspects fraudulent conduct by an ARC accredited agency and there is a clear and present danger of substantial loss, ARC may do all of the following EXCEPT which action?
• An IAR adjustment is defined as what?
• The following ARC traffic document is an accountable document:
• Which of the following is a category of credit cards accepted by ARC participating carriers?
• What is Document Retrieval Services (DRS)?
• On the SERV CARR ID field on the IAR Financial Details screen, to what does it relate?
• Which statement is true about the TASF program regarding channels of issuance?
• The Correspondence section of the Memo details screen in ARC Memo Manager allows you to add:
• What ARC operational item must all ARC accredited agencies provide?
• What are the different types of credit cards that are accepted by ARC participating carriers?
• How long are memos stored in ARC Memo Manager (AMM)?
• What is a refund transaction?
• When Additional Operating Requirements are implemented, ARC will notify which parties and how far in advance?
• What feature does the Item Type provide in the Document Retrieval Service (DRS)?
• The sales week begins on which day?
• Which document describes the obligations and reporting standards for ARC accreditation?
• Which methods exist for ARC to process Travel Agency Service Fees?
• Which duration is used in Section 34 to determine no dishonored drafts, missing reports, or defaults?
• All of the following are included in the weekly IAR Sales Report EXCEPT
• When an ARC accredited agency fails to pay a debit memo, which action is NOT allowed for the ARC participating carrier?
• What is ARC's Agency List File?
• In IAR, can an agent un-submit a report after it has been submitted to ARC?
• Which agency tool is not available behind My ARC?
• Which financial instruments are accepted by ARC?
• Which statement describes how the order quantity for an ARC accredited agency is determined?
• All of the following will result in an Agent being subject to additional operating requirements (i.e., increased bond)
• Who must submit the IAR sales report?
• What description best describes ARC's Area Settlement Plan (ASP)?
• What is the frequency of the Internet Sales Summary (ISS)?
• When does the ARC sales week end?
• In what scenario would a GDS entry require manual IAR input?
• What is the IAR system entry date?
• What is the maximum financial instrument amount that may be required by an ARC accredited agency?
• Which statement describes the My ARC login experience?
• An IAR Back Office (IAR BOS) Detail File is ...
• What is ARC's Credit Card Acceptance Chart?
• What is the IAR Back Office System (IAR BOS)?
• A carrier appointment may be terminated as between an ARC accredited agency and any ARC participating carrier
• Where is My ARC hosted?
• Which statement is true about the U.S. Domestic Ticket Tax calculation?
• What defines the residual value of a ticket transaction?
• What are the minimum staffing requirements for each ARC accredited agency location?
• If an ARC accredited agency changes an ARC Specialist Qualifier (ASQ), the agency must notify ARC of the change how many days prior?
• What are the time and dollar restrictions for the use of an Automated Deduction document?
• If Monday is a federal holiday, what is the submission deadline for the IAR sales report?
• What is a net remittance?
• Which time zone is used for the IAR sales report deadline?
• The time zone used for the IAR sales report deadline is which?
• What is the deadline for submitting the electronic IAR Sales Report?
• ARC security rules cover all of the following EXCEPT
• Which entities are involved in the three-party Agent Reporting Agreement?
• The term lose-it amount refers to residual value under what condition?
• Which of the following is a non-accountable stock item?
• Does refunding a ticket issued by one of your branch offices at your home office indicate to ARC that the Agent is engaging in fraud?
• Which of the following will make the Agent ineligible for retention on the ARC agency list?
• ARC's Agency List File is used to identify agency locations approved by ARC and their identifying ARC numbers. Which option reflects this purpose?
• ARC accredited agencies are required to keep copies of their weekly sales reports for how long?
• What is ARC Memo Manager?
• Which statement about ISS viewable data is true?
• ARC accredited agencies must keep copies of their IAR sales reports and supporting documents for how many years?
• Which of the following is a key ARC function?
• What is the earliest number of days after the Period Ending Date (PED) that ARC may draft an accredited agency's bank account for monies owed?
• Which information is contained in the Internet Sales Summary (ISS)?
• Which action is NOT taken by ARC in the event of a second dishonored draft within 12 months that is not resolved within 24 hours?
• When may an ARC accredited agency refuse to accept a certain credit card brand as payment for a document?
• Which transactions would you find the funds heading away from the carrier?
• A box of ATB ARC traffic documents contain how many ARC traffic documents?
• What information must you provide to retrieve your My ARC user name?
• What is the primary function of ARC Memo Manager?
• Which of the following is a benefit of DRS?
• Which of the following describes the Document Ordering System (DOS) most completely?
• A $15 discrepancy due to a missing commission is discovered on the Agent Sales Summary. If the discrepancy is within 12 weeks, how is the problem best resolved?
• If a refund occurs after an original Visa charge, what may occur on the cardholder’s statements?
• What agency tools are available behind My ARC?
• Which information categories can you access from My ARC's Your Profile?
• ARC accredited agents can mask what ticket information in the Document Retrieval Service (DRS)?
• If you must void after the window, which party should you contact to complete the void?
• By what deadline must all ARC accredited agents submit their IAR sales report?
• The IAR window date is defined as:
• Ticket transactions that are issued through the Global Distribution System (GDS) will appear in IAR...
• What is initial data?
• The Document Ordering System (DOS) is described as which of the following?
• Which section of the Memo Details page provides the financial computation for a memo?
• The following are exemptions to the U.S. Flight Segment Tax except...
• Which system component can view and add correspondence to a memo in ARC Memo Manager (AMM)?
• What is an exchange transaction?
• Under the additional operating requirements of Section 34, which is the exception to the required conduct?
• In ARC's IAR workflow, which item marks the official completion of a report submission?
• What is My ARC?
• Which of the following lists the three memo types processed in AMM?
• An AAD cannot be processed by IAR for all of the following reasons EXCEPT:
• What is an ARC's Specialist Qualifier (ASQ)?
• On which screen would you verify the presence of a break in document numbers indicated by an asterisk?
• The Correspondence section allows you to add which types of comments?
• Which memo types are processed in ARC Memo Manager (AMM)?
• Which of the following is an acceptable means to deliver an IAR report?
• A Verified Travel Consultant (VTC) differs from an ARC Accredited Agency in that a VTC can only ____.
• When voiding an electronic ticket transaction in IAR, an ARC accredited agent is required to:
• In the DRS Tax Detail Display, which statement is true?
• When are debit memos settled and closed in ARC Memo Manager (AMM)?
• Under the IAR BOS File creation tab, which statements are true?
• What is the SYSTEM ENTRY DATE of a manually entered document (when does the document appear in IAR)?
• How is an international ticket identified on the Agent Sales Summary?
• What information does the Memo Financial Details section on the Memo Details page provide?
• Which of the following statements is true about ARC accredited agencies?
• What happens if an ARC accredited agent issues and voids a ticket in the GDS on the same day?
• A Summary File can be created for which of the following in IAR?
• What is ARC's core business?
• If charging over the TASF dollar limit, what is the proper procedure?
• For GDS issued tickets including standard, exchange, and refund, the general void deadline is:
• ARC provides which six key functions and services in support of ASP?
• Which option best represents the expansion of the acronym IAR BOS in ARC terminology?
• What action completes the settlement of a debit memo in AMM?
• For the itinerary Tampa, Florida (TPA) - Minneapolis, Minnesota (MSP) - St. Louis Missouri (STL) - Vernal, Utah (VEL) - St. Louis, Missouri (STL) - Minneapolis, Minnesota (MSP) - Tampa, Florida (TPA), how many U.S. Flight Segment Taxes should be collected?
• When is the confirmation number assigned to a sales report?
• What are the benefits of My ARC?
• Which statement describes the void deadline differences between GDS and IAR for holiday scenarios?
• What is the only proof that an agency has authorized and submitted the IAR sales report within the ARC processing deadline?
• Which of the following is an agency tool behind My ARC?
• What designation is given to travel agents after passing the ARC Specialist examination?
• Which of the following is NOT listed as a trigger for implementing Additional Operating Requirements?
• Which of the following is NOT a field you can search by in DRS Quick Search?
• Who issues the transactions that IAR can report?
• An asterisk after a document number on the IAR sales report denotes:
• Where is the 4-digit Card Identifier Code located on an American Express card?
• What is ARC Agent's Choice?
• ARC provides which categories of services?
• Refunds and credit memos affect the carrier remittance by doing what?
• On the Agent Sales Summary, what does the 'IC' designator represent?
• ARC online document ordering system allows the agent to order
• How long must an ARC accredited agency maintain copies of sales reports and supporting documents?
• What is a sales report period?
• On the Sales Report List Transactions screen in IAR, what does an asterisk (*) indicate?
• Which statement correctly describes the purpose of ARC's Financial Guaranty?
• When does ARC normally draft or credit the agent's account?
• If a ticket is issued in a Global Distribution System (GDS) on a Monday and the following day is a holiday, what is the latest time to void the ticket?
• In ARC Document Retrieval Service (DRS), you can export data into which formats?
• Which formats can you export memo data from ARC Memo Manager?
• Which factor could lead ARC to remove an agency from the ARC agency list due to licensing compliance?
• TASF transactions are issued on which type of document?
• Which of the following is acceptable for storing an ARC accredited agency's entire supply of accountable documents on the agency premises?
• Each ARC accredited agency must initially provide which of the following financial instruments?
• In Schedule a BOS Internet File Request within IAR, what type of file may the agent request?
• In order to meet the initial $20,000 financial security requirement, a new agency may provide ARC with:
• Which of the following items is not included in the weekly IAR Sales Report?
• How can the Form of Payment be changed from cash to credit card for a ticket transaction that has already been reported to ARC and the ARC participating carrier?
• Data is housed in a secure central repository and remains available for review with ARC Memo Manager for how many months?
• If a TASF transaction is $17.00, what is the agent's net earning after the processing fee?
• When adjusting for a residual value in IAR, what is the purpose?
• What does an inactive memo status indicate in AMM?
• Which statement best describes the purpose of ARC's Interactive Agent Reporting system?
• What is the ticket transaction's reference number?
• If an ARC accredited agency is not in compliance with all ARC security rules, what is the result regarding theft liability?
• What agent information can you access from My ARC's "Your Profile"?
• Which statement is true about discrepancies when reconciling IAR BOS with back-office output?
• ARC's Agency List File includes information such as names, addresses, and ARC numbers. Which option best describes this file?
• Which of the following is an accountable document?
• When a ticket shipment arrives at your agency, what must you provide to acknowledge the order?
• Which instruments may ARC require for security deposits?